If you're encountering a black screen after loading the first level of your game, it might be due to various reasons. Firstly, ensure your graphics drivers are up to date. Secondly, check if any background applications are interfering. If the issue persists, try disabling any overlays or game capture software. Also, ensure your internet connection is stable, especially if the game requires online authentication like
www.xfinity/authorize. If all else fails, consider reaching out to the game's support team for assistance.