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Will not play at all :(

So here we talk about anything that touches technical issues of Anomaly Warzone Earth for your PC and / or Mac computer and consoles (X360, PS3) as well. Please ask for technical support here.

Will not play at all :(

Postby uglyjoseph » Fri Apr 15, 2011 7:08 pm

I have just purchased through the Mac App Store. The requirements section in the information box says that I need 10.6 or more recent, which I do. When I run the game, things are unplayable even at the lowest settings.

Please can someone contact me regarding a refund.

Have a lovely day!
Joseph.
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Re: Will not play at all :(

Postby Hen-yek » Sun Apr 17, 2011 10:17 am

mate, shouldn't you be checking the hardware requirements too?
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Re: Will not play at all :(

Postby uglyjoseph » Sun Apr 17, 2011 6:31 pm

Thank you for your reply.

The requirements really ought to have been in the 'requirements' box. That, I feel, would be the logical place for them, not in the advertising copy that isn't displayed by default.

I still haven't heard anything from an 11 Bit Studios representative.
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Re: Will not play at all :(

Postby admin » Mon Apr 18, 2011 12:04 pm

Hello,
What is the machine?

BTW - the requirements are:

Processor: Any Intel CPU
Memory: 2 GB
Graphics: NVIDIA GeForce 7600 / Radeon HD 2400 or equivalent
Hard Drive: 1 GB

thx
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Re: Will not play at all :(

Postby uglyjoseph » Mon Apr 18, 2011 1:30 pm

Thank you for taking the time to reply.

Here are the details your requested:

Model Name: MacBook Pro
Model Identifier: MacBookPro2,2
Processor Name: Intel Core 2 Duo
Processor Speed: 2.16 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB

Chipset Model: ATY,RadeonX1600
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 128 MB
Vendor: ATI (0x1002)
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Re: Will not play at all :(

Postby admin » Mon Apr 18, 2011 2:25 pm

Hi,
That unfortunately doesn't meet hardware requirements. Please excuse, but this is not our fault. We added the hardware requirements in the only place that we could in the official Apple game description form.
Sorry for the situation, please talk to Mac App Store for refund. We're technically unable to do that.
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Re: Will not play at all :(

Postby uglyjoseph » Tue Apr 19, 2011 9:46 am

Hello,

Thanks once again for taking the time to reply.

I will follow this up with Apple as you recommend.

Have a great day,
Joseph.

==Update==

From Apple:

"I'm sorry to hear that the application you recently purchased is not functioning as expected. Joseph, I have already processed the refund for you In five to seven business days, a credit of £5.99 should be posted to the credit card that appears on the receipt for that purchase."

Just a shame I didn't get to play such an awesome looking game XD
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Re: Will not play at all :(

Postby admin » Tue Apr 19, 2011 12:25 pm

We're really glad the issue was solved.

However, I guess you are going to purchase a new machine some day and that day you could already have a nice game for it :)
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