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Pixelation whilst playing

PostPosted: Sat Jun 02, 2012 2:58 am
by comm18
Hi,

When I run the game I get pixelation of the scenery. Ground, houses, trees, the occasional helicopter. Just patches of large pixels across the scenery. The issue occurs on any graphical setting above low. How can I fix that?

No lag or other issues. Just pixelation.

Specs are:

Intel Core i7-2630 QM
8 GB RAM
Graphics Card is a NVIDIA GeForce GT540M
Direct X runtime version 11.0

Re: Pixelation whilst playing

PostPosted: Mon Jun 04, 2012 10:48 am
by admin
Hi,

First of all, please make sure you use the latest driver. You can download it from www.nvidia.com/drivers

Can you please post a screenshot that shows the described problem?

Is this a copy bought via Steam?

Thx

Re: Pixelation whilst playing

PostPosted: Mon Jun 04, 2012 2:04 pm
by comm18
Hi, I've installed the latest driver from NVDIA, restarted computer etc..

The problem still persists.

The game was purchased through steam.

Attached is a picture taken of the first level right at the start. Thats the pixellation I mean.

Image

Link: http://i.imgur.com/cG2oJ.jpg

Re: Pixelation whilst playing

PostPosted: Tue Jun 05, 2012 3:37 pm
by admin
Hi,

Can you please try to lower graphics settings? From the main menu to ---> help & options ---> settings. Then please lower Gfx quality to lower levels (medium etc.). If the bug isn't happening again at lower gfx level, we would have easier way to track down which effect is not being displayed correctly.
thx

Re: Pixelation whilst playing

PostPosted: Tue Jun 05, 2012 4:23 pm
by comm18
Hi,

I've played around the graphics settings. The pixellation is visible in the main menu screen background as well. Pixellation occurs on every setting.

Re: Pixelation whilst playing

PostPosted: Wed Jun 06, 2012 5:30 pm
by admin
Hi,
So unfortunately it's not a particular effect that is not displaying correctly and seems like we can't help you currently.
Please contact Steam so they can make you a refund. As far as I know, they do not make any problems with refunds when the game is not working ok.
Thanks

Re: Pixelation whilst playing

PostPosted: Thu Jun 07, 2012 1:35 am
by comm18
Hi,

I played around with the settings a bit more. And the pixellation is at its least noticeable on the Lowest setting, but pixellates a lot more when set to Low onwards. No possible fix I could do? I really like this game.

Re: Pixelation whilst playing

PostPosted: Tue Jun 12, 2012 3:20 pm
by admin
Hi,
Do you use dual screen?
thx

Re: Pixelation whilst playing

PostPosted: Tue Jun 12, 2012 11:48 pm
by comm18
Hi,

No, just single screen on the laptop.

Re: Pixelation whilst playing

PostPosted: Fri Jun 15, 2012 10:40 am
by admin
I'm affraid we cannot reproduce the problem as it's not happening on any of our Nvidias.
My only advice is to please ask Steam for a refund.